We publish 8 issues a year, roughly every 6 weeks. We are an independent publisher and Rouleur is the only magazine that we publish.
Visit rouleur.cc/subscribe to log into your account and change any details. The first time that you log on, you’ll have to use a one-time password, but then you’ll be able to set your own password.
We will always ensure that you get your magazine, however as we are a small company and sending out replacement copies is very expensive, please be as patient as you can be. Request a replacement copy here. At the moment, the Covid-19 crisis is causing long delays to deliveries.
Get in touch at firstname.lastname@example.org – your emails will come directly to one of the team in our office and we’ll get back to you as soon as we can.
If you wish to cancel your subscription, we thank you for your support, please email email@example.com and we can stop it right away, with no fuss. It’s also possible to do it on our portal at rouleur.cc/subscribe
We endeavour to ship orders the same day that they are placed, providing it is before 3pm UK time. Economy orders to the UK are expected within 3-5 days – though this can vary with location. Overseas economy order are normally delivered within 5-10 business days. Unfortunately, COVID-19 is disrupting some networks so your patience is appreciated.
If your order has not arrived outside of these guidelines, please contact us at firstname.lastname@example.org with your order number – starting with RLR.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note certain items, such as helmets, only ship to certain regions. If you have any questions, please email email@example.com
Please read our full returns policy here. Assuming the item is in the same condition as it is received we will be happy to discuss returns and exchanges. Please email us at firstname.lastname@example.org if you have any questions prior to returning
This depends on your location and the service that you choose. Generally, standard domestic orders should arrive in 3-5 working days. Europe is generally 7-10 working days and the rest of the world is 15 days upwards. Because of Covid-19, we are seeing more substantial delays, but your patience is appreciated.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. This will determine who your parcel travels with.
Because of the wide range of brands we work with, it’s advised to check the size guide before purchasing. This can be found on each individual product page. For any specific sizing advise not covered by the guide, please drop a line to email@example.com
Always! Whether you are a writer, photographer, illustrator, sculptor, mime artist or anything else, great creatives are what make Rouleur special – get in touch with our editors at firstname.lastname@example.org with your work.
Please get in touch with email@example.com or firstname.lastname@example.org for any commercial enquiries.
We don’t have any specific roles, but we are always looking for talented people to work with – please email email@example.com with your information.
Some of our items will be shipped direct from supplier, it is therefore normal for you to receive multiple shipping notifications. Should you have any questions, feel free to contact our team at firstname.lastname@example.org