Standard Product Returns

If you change your mind about an off the shelf item, we offer a very simple returns policy. Please check the guidelines below and then simply post the item back to us with RETURNS and your order number clearly labelled on the outside of the packaging, e.g. 'RETURNS #100000111'

Please post all returns to our distribution office;

Rouleur Returns

C/O Green Snow Limited

Unit 15-17

Mortimers Industrial Estate

Ower

SO51 6AF

Please just make sure;

  • You contact us within 14 days of receiving your order.
  • They are returned to us within 30 days of receiving your request to return.
  • They are returned to us in perfect condition.

Please make sure the item is not visibly worn, damaged, marked in anyway or is a condition that we deem renders the item unsaleable. All items must be returned with all relevant swing tags and labelling.

We are sorry but no postage costs will be refunded unless an item is faulty.

 

Refunds and Store Credit

When you return an item you have 2 options:

REFUND to original payment method i.e, card, paypal account etc (please be aware this can take up to 5 days depending on your bank)

OR

EXCHANGES We do offer exchanges. We will only exchange the same item originally bought for an alternative size. We can only exchange an item if it is in stock at point of process return.

 

Faulty orders

If you believe your order to be faulty you may be entitled to a replacement or full refund providing that:             

  • You contact us within 7 days of receiving your order.
  • If requested, they are returned to us (initially at your cost) within 30 days of receiving your request to return the faulty item. 
  • Return postage costs will then be reimbursed to the equivalent spent.

If we can confirm that there was a fault present when we originally despatched the order you will be entitled to whichever we see fit, either a replacement or full refund, including postage charges via your original payment method.

Cancelling orders 

If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order.  We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number ASAP.

If you have already received your order, you will need to return all the items in the order.

 

International returns

Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.

We do not offer exchanges to international customers. If you wish to change an item, you will have to return the item(s) back to us for a refund and place a new order.