Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note certain items, such as helmets, only ship to certain regions. If you have any questions, please email firstname.lastname@example.org
Please note that there are no import/export duties applicable on goods shipped within the European Union. All goods shipped to European Union countries already have the relevant VAT included automatically on our website.
Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
We endeavour to ship orders the same day that they are placed, providing it is before 3pm UK time. Economy orders to the UK are expected within 3-5 days – though this can vary with location. Overseas economy order are normally delivered within 5-10 business days. Unfortunately, COVID-19 is disrupting some networks so your patience is appreciated.
If your order has not arrived outside of these guidelines, please contact us at email@example.com with your order number – starting with RLR.
Some of our products are supplied directly from the brand, hence you will receive two different packages. We endeavour to charge you one postage fee, regardless of where the packages are coming from.
This depends on your location and the service that you choose. Generally, standard domestic orders should arrive in 3-5 working days. Europe is generally 7-10 working days and the rest of the world is 15 days upwards. Because of Covid-19, we are seeing more substantial delays, but your patience is appreciated.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. This will determine who your parcel travels with.
Because of the wide range of brands we work with, it’s advised to check the size guide before purchasing. This can be found on each individual product page. For any specific sizing advise not covered by the guide, please drop a line to firstname.lastname@example.org
Some of our items will be shipped direct from supplier, it is therefore normal for you to receive multiple shipping notifications. Should you have any questions, feel free to contact our team at email@example.com
Please email firstname.lastname@example.org for any queries relating to our online shop.
Please read our full returns policy here. Assuming the item is in the same condition as it is received we will be happy to discuss returns and exchanges. Please email us at email@example.com if you have any questions prior to returning.
Please then send returns to the below address along with any correspondence.
C/O Green Snow Limited, Unit 15-17, Mortimers Industrial Estate, Ower, SO51 6AF
Rouleur Magazine Subscriptions
We publish 8 issues a year, roughly every 6 weeks. We are an independent publisher and Rouleur is the only magazine that we publish.
We will always ensure that you get your magazine, however as we are a small company and sending out replacement copies is very expensive, please be as patient as you can be. Request a replacement copy here. At the moment, the Covid-19 crisis is causing long delays to deliveries.
All subscribers have complimentary digital access to current and back editions. Follow these steps to activate it:
1. Download the Rouleur app from the Apple or Google Play store
2. Once you're in the Rouleur app, open the Menu in the top left-hand corner
3. Click Subscribe followed by Redeem coupon
4. Enter the code which was sent to you when you took out your subscription. If you're not sure what this is, please get in touch with firstname.lastname@example.org and Rachel will help you out.
If you're not a subscriber to the print edition, but you would like to subscribe to the digital only edition, you can do so in the Rouleur App.
You can login to your account via the link here, making sure you are using the email address associated with your subscription when you do. You'll be able to see all the details of your subscription and make any changes to your delivery address or payment method.
The first time that you log on, you’ll have to use a one-time password, but then you’ll be able to set your own password.
If you wish to cancel your subscription, we thank you for your support, please email email@example.com or log on to our portal via the link here.
Get in touch at firstname.lastname@example.org – your emails will come directly to one of the team in our office and we’ll get back to you as soon as we can.
For wholesale magazine enquiries and to stock Rouleur, please email email@example.com
Always! Whether you are a writer, photographer, illustrator, sculptor, mime artist or anything else, great creatives are what make Rouleur special – get in touch with our editors at firstname.lastname@example.org with your work.
Please get in touch with email@example.com or firstname.lastname@example.org for any commercial enquiries.
We don’t have any specific roles, but we are always looking for talented people to work with – please email email@example.com with your information.