Some items available on the Rouleur Desire Emporium will be shipped directly from our brand partners. Therefore, your order may not all arrive at the same time. Rest assured that Rouleur ensures exemplary levels of service with all our brand partners to ensure our customers are looked after.
Now that the UK has left the European Union, there will be some changes to the way that we handle international shipments. We have implemented an interim solution while we ascertain the best way forward, in the meantime, if you have any questions, please contact us at email@example.com before you order.
When shopping from an EU country, tax (VAT) will not be due on your order with us. You may however be subject to taxes and duties are your door, payable on delivery. Rouleur will soon be implementing a taxes and duties paid option, to allow you to cover these additional charges at point of purchase.
If you have been charged taxes and import duties, there are your responsibility as the customer, unless ordering either a book, publication, coffee or cycling helmet which are not subject to VAT.
We apologise in advance for any inconvenienced caused, we hope to streamline the process in the coming months.
Look out for a message from us after your order, as well as messaging from our brand partners when items are shipped. All returns for these items will be processed by the brand in question. All other returns to be handled by Rouleur.
From 1 July 2021 VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.
When shopping from an EU country, tax (VAT) will not be due on your order with us. You may however be subject to taxes and duties are your door, payable on delivery.
If you have been charged taxes and import duties, they are your responsibility as the customer, unless ordering either a book, publication, coffee or cycling helmet which are not subject to VAT. Rouleur is unable to estimate what these charges will be as they are out of our control
We apologise in advance for any inconvenience caused, should you have any questions, please contact us at firstname.lastname@example.org
- Express 24hr Tracked + Signed @ £8.00 Delivered within 1-2 business days via courier
- Economy Delivery @ £5 Delivered within 3-5 business days via Royal Mail.
- Tracked Heavy @ £12.50 within 3-5 business days via Royal Mail
Please be aware that Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including Nearly all AB, IV, KW, LA, PA, PH Postcodes, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE
- European Tracked Orders @ £14.95 Delivered within 3-7 business days
- European Tracked heavy @ £30.00 Delivered within 3-7 business days
REST OF THE WORLD ORDERS ORDERS
- Tracked Orders @ £14.95
- European Tracked heavy @ £39.95 Delivered within 3-7 business days
CUSTOMS AND INTERNATIONAL IMPORT CHARGES
Please note that import/export duties are applicable on all goods shipped internationally. This applies to goods shipped to all countries including those in the EU. Taxes and duties are the responsibility of the customer and we are unable to predict the costs of any individual shipment.
Shipments sent outside of the UK are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
SHIPPING FROM OUR PARTNERS
Some of our products ship from our brand partners across the UK and Europe. These items may not arrive with other items ordered and are subject to their own individual returns information. Tracking details can be provided on request. Note that some additional shipping charges may apply.
PLEASE NOTE: As some of our partners reside within the European Union, taxes may differ from those we describe here.
Isadore | ashmei | Hummingbird | Vadolibero | Met | Limar | Omata
OTHER LANGUAGE EDITIONS OF ROULEUR
Rouleur in Italian language and Volata in Spanish ship from their respective countries. Therefore, these magazines will not arrive with others items in your order.
OTHER SHIPPING NOTES:
Orders placed after midday (Monday to Friday) will ship the next business day.
Please note we do not despatch orders on the weekend
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard Shipments will be sent via Royal Mail and Express Orders will usually be sent via Royal Mail Tracked 24 or UK Mail. International orders will be sent via Royal Mail or DHL Express.
Some parcels may incur an additional courier fee. This maybe due to the size, weight or value of the order. If your order does incur additional courier fees we will contact you prior to dispatch to arrange to take the additional payment and enquire as to how you wish to proceed with your order
Orders placed after midday on Friday will be shipped on the following Monday. Please Note, All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!
If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.
Rouleur reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.
PRODUCT DELIVERY ERRORS (UK AND INTERNATIONAL)
Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.
If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.