Some items available on the Rouleur Desire Emporium will be shipped directly from our brand partners. Therefore, your order may not all arrive at the same time. Rest assured that Rouleur ensures exemplary levels of service with all our brand partners to ensure our customers are looked after.
Now that the UK has left the European Union, there will be some changes to the way that we handle international shipments. We have implemented an interim solution while we ascertain the best way forward, in the meantime, if you have any questions, please contact us at firstname.lastname@example.org before you order.
When shopping from an EU country, tax (VAT) will not be due on your order with us. You may however be subject to taxes and duties are your door, payable on delivery. Rouleur will soon be implementing a taxes and duties paid option, to allow you to cover these additional charges at point of purchase.
If you have been charged taxes and import duties, there are your responsibility as the customer, unless ordering either a book, publication, coffee or cycling helmet which are not subject to VAT.
We apologise in advance for any inconvenienced caused, we hope to streamline the process in the coming months.
Look out for a message from us after your order, as well as messaging from our brand partners when items are shipped. All returns for these items will be processed by the brand in question. All other returns to be handled by Rouleur.