FAQ
How often is Rouleur released?
Rouleur is a bi-monthly journal. It comes out on the last day of January, March, May, July, September and November. Subscribers receive their issues before the issue is made available for general purchase in the Rouleur shop, on rapha.cc and with our retailers.
The schedule for the next year is listed below - UK subscribers can expect to receive their issues 3-4 days after the mailing date, overseas subscribers can expect to receive their issues in 8-10 days after the mailing date.
| Issue: | 19 | 20 | 21 | 22 | 23 | 24 |
| Subscriptions Mailing Date | 30/07/2010 | 24/09/2010 | 26/11/2010 | 28/01/2011 | 25/03/2011 | 27/05/2011 |
| UK On-Sale Date | 06/08/2010 | 01/10/2010 | 03/12/2010 | 04/02/2011 | 01/04/2011 | 03/06/2011 |
| Overseas On-Sale Date | 13/08/2010 | 08/10/2010 | 10/12/2010 | 11/02/2011 | 08/04/2011 | 10/06/2011 |
How do I subscribe to Rouleur?
Rouleur subscriptions can easily be purchased from the Rouleur subscription site. All subscribers have a profile on the Rouleur subscription site so if you've ever subscribed to Rouleur in the past, you will have an existing profile - even if it is the first time you've visited the subscription site.
Your subscription will begin with the next issue. Subscription issues are sent in bulk when a new issue is released. If you are renewing a subscription, the subscription will simply be added on to the end of your subscription. Subscriptions cannot include back issues. If you are looking for a back issue, these can be bought separately from the Rouleur shop if they're still available.
As a subscriber, you will receive Rouleur as soon as it is released at the end of January, March, May, July, September and November.
How do I buy from the Rouleur shop?
You need to register to place an order with the Rouleur shop. You can do this after you've put all the items you'd like to buy in your basket - when you proceed to checkout.
Once you've registered with Rouleur, you can review your purchases and add additional delivery addresses. When your order has been successfully placed, you will be forwarded to our payment page. All payments made to the Rouleur shop are handled by WorldPay. This ensures a safe and secure handling of online payments; Rouleur will retain none of your payment details once the payment has been successfully processed. WorldPay accepts Visa, Visa Electron, Visa Debit, Maestro, MasterCard, JCB and Solo.
The shop should support all browsers but if you do experience problems using any particular browsers, please let us know so we can work to fix it. We are not be able to accept telephone orders due to Verified by Visa and MasterCard SecureCode, but we are happy to help you with enquiries or guide you through the ordering process if you call to +44 (0) 20 7485 5000 - select Rouleur. Postal orders or cheques (payable to Rouleur) can be sent to Rouleur, Imperial Works, Block C - first floor, Perren Street, London NW5 3ED. If you order via postal order or cheque, please remember to include the relevant postage and not just the price for the item purchased.
How do I change my account details?
This depends on which details you want to change. If you want to change the delivery details for your subscription, you must go to our dedicated subscription site to do so. Any changes made to Rouleur.cc will not be transferred to your subscription, so it is very important that you remember to change your subscription details in the right place.
However, if you want to change your billing or delivery details for any other shop purchase, you can do so by logging in to your account on Rouleur.cc.
The product I want is out of stock - when will it be available again?
If we have any updates on when the product will be back in stock, these updates will be communicated via our newsletter and they will be on the product's page. If the information isn't available on the website, it's because we don't have it yet.
I'm trying to sign up, but the system is not accepting my details?
It's possible that you could already have profile in the Rouleur system - the system will not accept an email address if it's already in use on another profile.
How quickly are products purchased in the Rouleur shop shipped?
Products [unless they are sold on pre-order] should be shipped within one working day of confirmed payment. Under some circumstances, the shipping time may rise. If despatch will take longer than five days, it will be expressly stated on the shop page. All purchases will be dispatched from our distribution centre in Derby.
Will I need to sign for my order when I receive it?
Rouleur occasionally uses courier services that require a signature upon delivery. Please keep this is in mind when placing an order and provide an address where someone is present to receive and sign for your order.
What are the shipping rates?
This depends on where you are. The current rates are as follows:
| United Kingdom | 6 pounds |
| Majority of Europe | 22 pounds |
| Rest of the World | 35 pounds |
You will not pay shipping for a subscription. However, if you include any other products in an order that includes a subscription, you do have to pay for shipping.
Why is shipping priced like that?
Shipping rates are calculated based on destination. Please note that Rouleur magazine and books are printed on high-quality paper which is very heavy and very fragile; our products are therefore expensive to ship. Shipping rates are always flatrated to ensure that you do not pay more for shipping simply because you choose to purchase more items - we think that this is the fairest way of doing things.
How long does shipping* take?
Again, this depends on where you are. The times listed below are the maximum times promised by our delivery services, though it may take less time.
Maximum delivery time (as promised by carriers)
| UK | 2 working days |
| Europe | 5 working days |
| Rest of the World | 10-12 working days |
*This does not include shipment of subscriptions.
I don't like the product - can I return it?
You can return any products in undamaged and re-sellable condition within two weeks of delivery. Similarly, you can exchange your purchase for whatever reason, also providing that they are undamaged and re-sellable. Products with defects will be exchanged with no quibble if they're still in stock. If not, you will be refunded for your purchase. All returns and exchanges should be sent to Rouleur Ltd Distribution Centre, c/o Spatial Group, Spatial house, Willow Farm Business Park, Castle Donington, Derby, DE74 2TW.
The product I want is not currently available - when will it be in stock?
Rouleur notifies customer of new stock and new products via our newsletter, so you will always be told when a product becomes available again.
Back issues of Rouleur are never reprinted. If you're looking for an issue that is no longer available from the Rouleur shop, we suggest you try one of our stockists [listed below].
The Rouleur shop is currently carrying a special, time-limited offer, and I'd like to take advantage of it on an order purchased before the offer came into effect - can I do that?
No offers on the Rouleur shop are retroactive. Rouleur reserves the right to do promotional offers, sales and price reductions without prior notice and without reference to previous purchases on the Rouleur shop. Subscribers and members will be notified of any such offers via email as and when they are put into effect.
Can Rouleur gift wrap my order?
We're not able to do gift wraps. If you'd like a gift card to give the recipient of a subscription, send us an email with your address details to shop@rouleur.cc and we will post it to you.
Where can I direct other queries regarding the Rouleur shop?
You can email queries to shop@rouleur.cc.
Who contributes to Rouleur?
Rouleur gets contributions from an eclectic set of writers and photographs, all of whom are passionate about cycling.
Who should I speak to about contributing to Rouleur?
Rouleur is not currently looking for contributors but if you feel that you have something exceptional to contribute, you can contact us at editorial@rouleur.cc.
Who should I speak to about advertising in Rouleur?
You can contact Andy Hill who handles all advertising enquiries at andy@rouleur.cc.