FAQ
How often is Rouleur released?
Rouleur is a bi-monthly journal. It comes out on the last day of January, March, May, July, September and November. It will be sent to subscribers a few days before being made available for general purchase in the Rouleur shop, on rapha.cc and with our retailers, though subscriber issues may take more than two days to arrive.
How do I subscribe to Rouleur?
Rouleur subscriptions can easily be purchased from the Rouleur website. All subscribers have a profile on the Rouleur site so if you've ever subscribed to Rouleur in the past, you will have an existing profile - even if it is the first time you've visited the Rouleur site.
Your subscription will begin with the next issue. Subscription issues are sent in bulk when a new issue is released. If you are renewing a subscription, the subscription will simply be added on to the end of your subscription. Subscriptions cannot include back issues. If you are looking for a back issue, these can be bought separately from the Rouleur shop if they're still available.
As a subscriber, you will receive Rouleur as soon as it is released at the end of January, March, May, July, September and November.
How do I buy from the Rouleur shop?
You need to register to place an order with the Rouleur shop. You can do this after you've put all the items you'd like to buy in your basket - when you proceed to checkout.
Once you've registered with Rouleur, you can review your purchases and add additional delivery addresses. When your order has been successfully placed, you will be forwarded to our payment page. All payments made to the Rouleur shop are handled by WorldPay. This ensures a safe and secure handling of online payments; Rouleur will retain none of your payment details once the payment has been successfully processed. WorldPay accepts Visa, Visa Electron, Visa Debit, Maestro, MasterCard, JCB and Solo.
The shop should support all browsers but if you do experience problems using any particular browsers, please let us know so we can work to fix it. We may not be able to accept telephone orders due to Verified by Visa and MasterCard SecureCode, but we are happy to help you with enquiries or guide you through the ordering process if you call to +44 (0) 20 7485 5000 - select Rouleur . Postal orders or cheques (payable to Rouleur) can be sent to Rouleur, Imperial Works, Block C - first floor, Perren Street, London NW5 3ED. If you order via postal order or cheque, please remember to include the relevant postage and not just the price for the item purchased.
I'm trying to sign up, but the system is not accepting my details?
It's possible that you could already have profile in the Rouleur system - the system will not accept an email address if it's already in use on another profile.
How quickly are products purchased in the Rouleur shop shipped?
Products should be shipped within two working days of confirmed payment. Under some circumstances, the shipping time may rise to five days. If shipping will take longer than five days, it will be expressly stated on the shop page. All purchases, except for subscriptions, will be dispatched from our London office.
What shipping services does the Rouleur shop use?
Products being sent to the UK will be shipped using Royal Mail; products being sent overseas will be shipped using FedEx. All subscriptions will be sent using Royal Mail.
International customers will need to provide a physical address and a contact telephone number as FedEx do not ship to PO boxes; if a physical address and a telephone number are not provided, the slower Royal Mail service will be used.
Will I need to sign for my order when I receive it?
Rouleur uses FedEx and Royal Mail signed-for, both of which require that someone is present to sign for the shipment. Please keep this is in mind when placing an order and provide an address where someone is present to receive and sign for your order.
What are the shipping rates?
This depends on where you are. The current rates are as follows:
| United Kingdom | £5 |
| EU / Norway / Switzerland | £20 |
| USA & Canada | £15 |
| Asia Pacific | £20 |
| Rest of the World | £35 |
You will not pay shipping for a subscription. However, if you include any other products in an order that includes a subscription, you do have to pay for shipping.
Why is shipping priced like that?
Shipping rates are calculated based on destination. Please note that Rouleur is printed on high-quality paper which is very heavy; it is therefore expensive to ship.
How long does shipping* take?
Again, this depends on where you are. The times listed below are the maximum times promised by our delivery services, though it may take less time.
Maximum delivery time (as promised by carriers)
| UK | 5 working days |
| EU | 10 working days |
| USA & Canada | 3 working days |
| Rest of the World | 10 working days |
*This does not include shipment of subscriptions.
I don't like the product - can I return it?
You can return any products in undamaged and re-sellable condition within two weeks of delivery. Similarly, you can exchange your purchase for whatever reason, also providing that they are undamaged and re-sellable. Products with defects will be exchanged with no quibble if they're still in stock. If not, you will be refunded for your purchase. All returns and exchanges should be sent to Rouleur, Imperial Works, Block C - first floor, Perren Street, London NW5 3ED.
The Rouleur shop is currently carrying a special, time-limited offer, and I'd like to take advantage of it on an order purchased before the offer came into effect - can I do that?
No offers on the Rouleur shop are retroactive. Rouleur reserves the right to do promotional offers, sales and price reductions without prior notice and without reference to previous purchases on the Rouleur shop. Subscribers and members will be notified of any such offers via email as and when they are put into effect.
Can Rouleur gift wrap my order?
We're not able to do gift wraps. If you'd like a gift card to give the recipient of a subscription, send us an email with your address details to shop@rouleur.cc and we will post it to you.
Where can I direct other queries regarding the Rouleur shop?
You can email any queries to shop@rouleur.cc or you can phone us at +44 (0) 20 7485 5000.
Which shops carry Rouleur as part of their stock?
We have a number of stockists, in the UK and abroad. They are listed below. If your shop would like to carry Rouleur, you can contact jon@rouleur.cc for wholesale information.
United Kingdom
Condor Cycles
www.condorcycles.com
51 Gray's Inn Road, London WC1X 8PP - 0207 269 6820
Mosquito Bikes
www.mosquito-bikes.co.uk
123 Essex Road, London N1 2SN - 0207 226 8765
Tour De Ville
http://tourdevillelondon.blogspot.com/
50 Lamb Lane, London E8 3PJ - 07877 602926
CycleFit
www.cyclefit.co.uk
11-13 Macklin Street, Covent Garden, London WC2 - 0207 430 0083
Prendas Ciclismo
www.prendas.co.uk
(Down Gravel Lane) 30 Warren Road, Parkstone, Poole BH14 9HP - 01202 248649
Clerkenwell Tales
www.clerkenwell-tales.co.uk
30 Exmouth Market, Clerkenwell, London, EC1R 4QE - 0207 713 8135
Magma Books
www.magmabooks.com
117-119 Clerkenwell Road, London, EC1R 5BY - 0207 242 9503
8 Earlham Street, Covent Garden, London, WC2H 9RY - 0207 240 8498
16 Earlham Street, Covent Garden, London, WC2H 9LN - 0207 240 7571
22 Oldham Street, Northern Quarter, Manchester, M1 1JN - 0161 236 8777
The Tri Centre
www.thetricentre.com/
57-59 South Clerk Street, Edinburgh EH8 9PP. - 0131 662 8777
Oi Polloi
www.oipolloi.com
70 Tib Street, Manchester, M4 1LG - 0161 831 7870
Always Riding
www.alwaysriding.co.uk/
Wiggle
www.wiggle.co.uk | sales@wiggle.co.uk
The Netherlands
Anothercompany
www.anothercompany.org/
Lombokstraat 32, 3531 Utrecht - +31 615060581
Germany
Sportskitchen
www.sportskitchen.de/
Gartnerplatz 6, 80469 Munchen - +49 8926011965
Wood Wood
store.woodwood.dk/
Rochstrasse 4, 10178 Berlin - +49 3028047877
Denmark
Wood Wood
store.woodwood.dk/
Krystalgade 7, 1172 Copenhagen K - +45 33936264
Sweden
Papercut
www.papercutshop.se
Krukmakargatan 24-26, 11851 Stockholm - +46 8 13 35 74
Veloform
www.veloform.se
Kustgatan 15, 41455 Gothenburg - +46 31 704 4122
Wood Wood
store.woodwood.dk/
+46 (PUB 03), Hotorget (Haymarket), 1171 Stockholm - 087891930
Japan
Circles, Nagoya
www.circles-jp.com/index.html
Cycle House Ishida, Tokyo
www.cyclehouse.jp/
Psy!z, Tokyo
www.psyz.jp
Green Cycle Station, Yokohama
www.gcs-yokohama.com/
Click, Kitakyushu
www.clickcycle.com/
Promenader, Fukuoka
blogs.yahoo.co.jp/promenader50
Canada
Inform Interiors
www.informinteriors.com
50 Water Street, Vancouver BC,V6B 1A4 - +1 604 682 3868
La Bicicletta
www.labicicletta.com
1180 Castlefield Avenue, Toronto ON, M6B 1G1 - +1 416 762 2679
United States
Competitive Cyclist
www.competitivecyclist.com
Mellow Johnny's
www.mellowjohnnys.com
Austin, Texas - 512 473-0222
Signature Cycles
www.signaturecycles.com
2 Grandview Rd, Central Valley, NY - 845 928-3060
80 West End Avenue, New York, NY - 212 706-0025
28 Bruce Park Avenue, Greenwich, CT - 203 485-0500
Liberty Bicycles
www.libertybikes.com
1378 Hendersonville Rd, Asheville, NC 28803 - 800-96-BIKES / 828-274-2453
Palo Alto Bicycles
www.paloaltobicycles.com
171 University Avenue, Palo Alto, CA - 650 328-7411
Cadence Cycling
www.cadencecycling.com
4323 Main Street Philadelphia, PA - 215 508-4300
174 Hudson Street, New York, NY - 212-226-4400
River City Bicycles
www.rivercitybicycles.com
706 SE MLK Blvd, Portland, Oregon - 503 233-5973
Who contributes to Rouleur?
Rouleur gets contributions from an eclectic set of writers and photographs, all of whom are passionate about cycling.
Who should I speak to about contributing to Rouleur?
Rouleur is not currently looking for contributors but if you feel that you have something exceptional to contribute, you can contact us at editorial@rouleur.cc.
Who should I speak to about advertising in Rouleur?
You can contact Jon Cannings who handles all advertising enquiries at jon@rouleur.cc.